How BedBooking Supports the Development of Family-Owned Apartments in Bükfürdő – An Interview with Németh Gyula

In today’s rapidly growing tourism industry, online reservation management has become increasingly significant, making the booking and guest service process easier for both guests and property owners.

One entrepreneur who has successfully implemented digital solutions in his business is Németh Gyula, owner of Apartman Brigitte in Bükfürdő, Hungary. Apartman Brigitte is a family-owned apartment complex with over 20 years of history, attracting tourists looking for both peace and access to Hungary’s famous thermal baths.

With an innovative approach to reservation management, Gyula has managed to compete successfully in the local market, offering guests spacious and comfortable apartments. In the interview, he shares his experiences using the BedBooking system, which supports the daily organization of work, facilitates communication with guests, and allows complete control over room availability.

He emphasizes the importance of a clear reservation calendar, which increases guest service efficiency and streamlines administrative processes. BedBooking also helps him save time through OTA synchronization, while encouraging guests to make direct bookings on the website. We discuss the benefits of digitalization, daily challenges, and hopes for further growth in the industry. Gyula believes that his partnership with BedBooking will allow him to maintain high standards and meet the expectations of future guests.

Could you tell us a bit about your property? How did your journey in apartment rentals begin?

Németh Gyula: Apartman Brigitte in Bükfürdő is a family-run venture. We have been renting apartments to tourists visiting our town, Bükfürdő, for over 20 years. We began by renting rooms in our family home, and later, when we built our own house in 1989, we designed the upper floor to be rentable. In subsequent years, we added a building with four apartments on the same property. I am also the president of the Bük Accommodation Owners Association, which allows me to assist other local rental owners.

What are you most proud of in your business?

Németh Gyula: Above all, I am proud of our guests. Many of them return to us, which is the greatest proof that they are satisfied with our services and appreciate our efforts. We also receive many positive reviews on booking platforms, which brings us great satisfaction.

What type of guests typically visit your apartments? Do you have a specific guest profile?

Németh Gyula: Our guest base is very diverse, but most come from neighboring countries: Hungary, the Czech Republic, Germany, Poland, and Austria. Many guests come here because of Bükfürdő Thermal & Spa, but we also have visitors interested in active recreation, business travelers, and people seeking wellness services. Our town is well-situated for trips to nearby places like Sopron, Szombathely, and even Austria.

What distinguishes your apartments from other accommodations in the area?

Németh Gyula: We’ve ensured that our apartments are spacious and comfortable, ranging from 35 to 70 square meters, which provides more space than many other properties. Additionally, they are located in a quiet, peaceful area. Our apartments are ideal for families, couples, solo travelers, and our first building is also well-suited for larger groups.

When did you start using the BedBooking system?

Németh Gyula: We have been using BedBooking since 2016. At that time, I was looking for a system that would allow me to manage reservations easily for our small property.

What issues were you trying to resolve before starting with BedBooking?

Németh Gyula: Primarily, I wanted to replace the paper reservation calendar, which had become quite inconvenient. The shift toward digitalization required adaptation, as most reservations started coming in online, and OTAs (Online Travel Agencies) became popular. I wanted the option of reservations through our own website, and BedBooking was perfect for this.

Which BedBooking feature is most important to you?

Németh Gyula: The most important feature is the clear calendar, which I can also access on my phone. Many of our guests make reservations by phone, so I can instantly check availability and record the booking during the call.

How has BedBooking impacted your daily work and business organization?

Németh Gyula: The system has definitely made my work easier. Detailed statistics allow me to analyze data from previous years, which is very helpful for planning. This helps me better prepare for upcoming seasons.

Is there a BedBooking feature that has significantly improved your work?

Németh Gyula: This year, we started using synchronization with Booking, Airbnb, and iCal. This feature saves me a lot of time and eliminates the risk of double bookings. Although we only recently began using it, I can already see the advantages.

What are your business goals for the future? Do you think BedBooking will help you achieve them?

Németh Gyula: The accommodation industry is constantly evolving, and digitalization plays a crucial role today. I believe that solutions based on artificial intelligence will also gain importance over time, and BedBooking, which is regularly updated, can support us in this further development.

Have you noticed an improvement in guest relations since using BedBooking?

Németh Gyula: Absolutely! Having instant access to current reservation information allows me to better serve guests, even when they ask about their reservations over the phone. Guests can see that we care about them and are well-prepared. The program also allows me to quickly send confirmations after a guest makes a payment, which significantly reduces the time spent on administration.

How would you rate the ease of use of the BedBooking system? Would you recommend this system to other property owners?

Németh Gyula: The system is intuitive and easy to use. I have been using computers for years, but even my wife, who is not very computer-savvy, manages it well. Yes, I would definitely recommend BedBooking to any owner, as it is a very helpful tool.

Have you used BedBooking’s customer support? How would you rate the quality of assistance you received?

Németh Gyula: Yes, I reported a few minor issues, mostly related to translation and linguistic accuracy in Hungarian. Every comment I made was acknowledged and corrected.

Are there any features you would like to see in future BedBooking versions?

Németh Gyula: It would be helpful to have integration with Hungarian tax regulations, as the current invoicing feature does not meet local requirements. Additionally, it would be nice to have the option to add discount codes that could be used when booking.

How do your guests rate the reservation process? Have you received any positive feedback?

Németh Gyula: Yes, many of our guests have already booked through BedBooking, and the feedback has been very positive. I regularly ask how they rate the reservation process, and so far, they have been very satisfied.

Have you noticed an increase in bookings or other financial benefits since implementing BedBooking?

Németh Gyula:  Every booking that doesn’t go through an OTA is a savings on commission fees. Thanks to BedBooking, I can direct guests to book directly, which is financially beneficial for us and ensures the authenticity of the information offered.

Thank you very much for the interview, and we wish you continued success!

WEBSITE >> https://www.spabuk.eu/