Guests Keep Coming Back, and Business Keeps Growing: A Success Story with BedBooking

How do you achieve success in the short-term rental industry?

Marcos Apartments prove that innovation and attention to detail are the keys. In this exclusive interview, the owners reveal how BedBooking not only optimized their reservation management but also helped them build guest relationships that lead to frequent returns.

Discover what makes their offering stand out in the market and which BedBooking features have become indispensable in their daily operations. If you’re looking for inspiration for your own business, this is a story you can’t miss!

Can you tell us a bit about your property? When did you decide to start renting it, and how long have you been in this business?

Marcos Apartments: It all began in 2014. The first property was originally meant to be sold, but we ended up renting it out instead. Initially, we thought it would be a short-term venture, but we quickly realized it was an excellent business opportunity. Today, we manage over 12 short-term rental units.
This experience taught us how crucial automation is, especially as the business scales up. That’s why, right from the start, we sought tools to manage reservations effectively, and BedBooking turned out to be a perfect fit.

 What are you most proud of regarding Marcos Apartments?

Marcos Apartments: I am most proud of our organic growth. We were the first to offer short-term rentals in Resita, and we remain one of the leaders. Additionally, most of our bookings come directly from our own channels rather than external platforms like Booking.com, proving that guests truly appreciate us.
What also sets us apart is our use of modern tools like BedBooking’s reservation system, which simplifies managing our calendar. This not only saves time but also helps us build stronger relationships with guests by offering personalized service.

Who typically stays at your apartments? Do you have a specific target audience?

Marcos Apartments: Most of our guests are business travelers and families visiting Resita to reconnect with loved ones. We work hard to adapt our apartments to meet the needs of these diverse groups.
With the help of a channel manager, we easily reach these target audiences and provide them with a seamless booking process across multiple platforms. This tool has been instrumental in attracting guests, many of whom return for our professional service.

What makes your apartments stand out from others in the area?

Marcos Apartments: Comfort at a reasonable price—that’s our motto. Guests particularly appreciate our high-quality mattresses, which ensure a great night’s sleep, and our 24-hour self-check-in system. The convenient location of our apartments, near the city’s main attractions, is another strong point.
Our goal was to create spaces that are not only aesthetically pleasing but also functional. With our property management software, we can easily synchronize operations and respond to guests’ needs in real time.

How long have you been using the BedBooking system?

Marcos Apartments: We’ve been using BedBooking since 2014 or 2015. It was the perfect choice for us—the mobile app was exactly what we needed to manage reservations easily.
At the time, finding an intuitive reservation management program was a priority. Today, we know BedBooking is the cornerstone of our daily operations, integrating all essential processes into one platform.

What challenges were you facing before implementing BedBooking?

Marcos Apartments: Our biggest challenge was tracking reservations. Emails and Excel spreadsheets were simply too time-consuming and error-prone. With BedBooking, everything is in one place and easy to manage.
Without the right tool, we often faced miscommunications that wasted time and money. Today, our processes are not only more accurate but also faster, allowing us to focus on enhancing the guest experience.

Which feature of the system is most important to you?

Marcos Apartments: The ability to track reservations in real time is the most important feature for us. Saving guest information allows us to quickly add new bookings, saving time.
The synchronization feature across different channels is also invaluable. It helps us avoid overbooking and builds our trust in the system as a whole.

How has using the system impacted your daily work and business organization?

Marcos Apartments: It has significantly improved our organization. The cleaning staff can see in real time which apartments will be occupied and prepare accordingly. It’s a huge efficiency boost.
Thanks to the mobile app, we can manage reservations anytime, anywhere, giving us great flexibility. Each day now begins with a clear plan, making decision-making much easier.

What are your future business goals? Do you think BedBooking can help you achieve them?

Marcos Apartments: We want to increase the share of bookings made directly through our widget to over 50%. This would further automate our work.
We’re confident that BedBooking will help us achieve these goals with its features that support marketing and direct sales. We also plan to implement more tools that integrate seamlessly with our current setup.

Have you noticed improvements in guest relations, such as better communication or fewer booking errors?

Marcos Apartments: Definitely. Better reservation management has reduced errors like overbooking. Guests also appreciate the quick communication, as we can respond to their questions immediately.
Managing multiple apartments means ensuring each guest feels special. Features like booking history allow us to personalize their experience, significantly enhancing satisfaction and encouraging repeat visits.

How would you rate the system’s user-friendliness? Would you recommend it to other property owners?

Marcos Apartments: The system is very intuitive, even for those who aren’t tech-savvy. We’ve been using it for years and wholeheartedly recommend it to other property owners.
The mobile version is also a big plus, especially for those managing their business from different locations. Its user-friendly interface makes it an excellent solution for anyone looking to start managing short-term rentals effectively.

Have you used BedBooking’s customer support? How would you rate the quality of support?

Marcos Apartments: Yes, we’ve used customer support. The only improvement I’d suggest is faster contact options, like phone support, as resolving issues via email can sometimes take too long.
That said, the support team is always helpful and professional. I appreciate their dedication to developing the system, as I’ve noticed constant updates and improvements.

Are there any additional features or improvements you’d like to see in BedBooking?

Marcos Apartments: I’d love a quick way to redirect messages to WhatsApp Business directly from the app. SMS feels a bit outdated and limited, while WhatsApp is our primary communication channel.
I’d also like a feature that automates notifications for the cleaning team, so they can react faster to schedule changes. This would streamline our preparation process even further.

How do your guests rate their booking experience? Have you received positive feedback?

Marcos Apartments: Guests are very satisfied. Many praise the simplicity of our reservation system, especially those using our BedBooking widget.
Online reservation management helps us build trust. Guests know their bookings are secure and confirmed, leading to better reviews and higher ratings.

Have you seen an increase in bookings or other financial benefits since implementing BedBooking?

Marcos Apartments: Yes, we’ve noticed consistent growth in bookings every year. Without a good reservation management system, achieving this would have been much harder.
The channel manager feature allows us to promote our apartments efficiently on various platforms, minimizing the risk of overbooking. This ensures our business grows steadily, which is crucial in this industry.

Has using BedBooking impacted other aspects of your business?

Marcos Apartments:  BedBooking has helped us not only with organization but also in building a professional image. Guests see that we operate efficiently and use modern tools, which boosts trust.
The ability to integrate with other tools makes guest communication faster and property management more efficient. This allows us to focus on what matters most—guest satisfaction.

The story of Marcos Apartments demonstrates how passion and technology can turn challenges into success. It’s not just a tale of short-term rentals but also a testament to the importance of having the right tools to manage a business. BedBooking has become an essential partner for property owners who want to work efficiently and professionally, regardless of the size of their operation.

With features like a channel manager, mobile app, and real-time reservation management, BedBooking offers full control over every aspect of short-term rental management. This tool not only saves time but also helps avoid errors, increasing guest trust and satisfaction.

If you manage short-term rental properties, BedBooking might be exactly what you need to elevate your business. Its simplicity and modern solutions make even the most complex challenges manageable.

Marcos Apartments is just one of many examples of how BedBooking transforms the daily lives of property owners for the better. Now it’s your turn! Try the system and see how much you can achieve with the right support.

WEBSITE >> www.resitacazare.ro